Re: Help

by Samsung_HD_Tech Samsung staff - 10/1/12 12:05 PM

In Reply to: Help by vanessa8m

Hi vanessa8m,

I read through your post and saw this is a Canadian model. As I don't have any information on anything other than US models, please contact support here: http://www.samsung.com/ca/support/model/BD-P1600/XAC

It would be advisable for you to pass along the following info to them:

Movie Title: Avengers (3D, Blu-ray)
Retailer where the disc was purchased: ???
SKU/ASIN/UPC: ???

Complete Model Code of Blu-ray Player/Home Theater: ???
Firmware Version: ???
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): ???
How many copies have been tried: ???

Hope all works out!

HD Tech