The answer told you everything,

by mrmacfixit Moderator - 9/25/12 5:00 AM

In Reply to: that answer by Rhinoq

Did you miss the part about booting into Safe Mode and then running AVG?

OR

The part that told you that Symantec (Norton) claimed that they could remove it and the provided link that gave full and complete instructions on how to remove it?

P