Beyond my skill set

Since I spent my $ for the assisted download and it was unsuccessful despite several attempts over two hours plus, not sure customer service can help (in part because I do not know what they are talking about). And, I cannot afford to remain unprotected while we figure this out, so will have to stick with Avast. However, there is hope for AVG. Will be replacing this computer soon and will go with AVG again. Thanks for all the help.