Additional guidance on alternatives to MS Dynamics
Alternatives to Great Plains include the options here, depending on the needs of your business. Microsoft doesn't really have the greatest CRM system...are you sure you don't want to consider a change there, as well? There are some more modern, inexpensive (or free) CRM solutions that would be pretty easy to implement. I would imagine that CRM would be easier to transition to a new system than Great Plains would be.