I mean they are on my computer

the flash drives are even in device manager. For example if I go to my computer and hit E: which is one of the flash drives it tells me to put something in it. I have no flash drive to put in it and Gateway hasn't been any help and this computer is not even a year old.

What I don't understand is this I took the computer back to factory settings twice with both the same results and they have never been hidden before when I took the computer back to factory settings. Why would they be hidden now? Thank you.