Hi Bob, I have downloaded the Rkill and Malwarebytes onto a memory stick, and the computer will not even recognise the memory stick, so no I have not managed to do it yet.
I also do not know how to open up the machine in safe mode so until I find that out I am going to struggle!
Backup? Yes they are worth having a backup copy, for for many reasons this has not been done. We have all sorts of pressures here at this time, and we have been talking about using a cloud. But we havnt done it ........