I have had a similar BAD experience with DTV Express. Great sales pitch, eager to take my money, and then terrible customer service when I tried to make a claim on a warranty that they sold to me. And don't be fooled by their "A" rating with the BBB. Remember they are not selling a commodity that their customers are happy with - they are selling a service that most of their so-called "satisfied" customers never use. In the future I will pay a few extra dollars and purchase a warranty from a more legitimate company.