DTVExpress - Buyer Beware .......

I wouldn't use DTV Express if I were you......
I purchased an extended warranty from DTV Express for a replacement television purchased through Sony as part of a settlement agreement. Because the price of the television had been discounted by Sony, I initially contacted DTV Express to ensure that I was purchasing the correct extended warranty and that any problems with the television would be covered. A $99.00 five-year extended warranty was selected after discussion with a DTV Express representative, who assured me that they dealt with extended warranties as part of settlement agreements all the time, and as long as I retained a proof of purchase I would be covered. Approximately 18 months later a problem developed with the television. Since the television was outside of the original manufacturer's warranty, I contacted DTV Express and was then confronted with a barrage of questions - even accusations - suggesting that whatever happened to the television was my own fault. After numerous back-and-forth responses, they ultimately claimed that I had purchased the "wrong" warranty and that they would not honor their warranty agreement (in spite of the fact that the warranty that I purchased had been advised by one of their representatives). Instead they sent me a partial refund of $89.10 from a third party with no explanation as to what this "partial" refund represented. DTV Express was apparently eager to take my money and simply hoped that I would never develop a problem with the television and make a claim. After issuing the partial refund, they failed to respond to any emails from me.