Hello W. Faroni,

Good afternoon! My name is Amanda Maffei and I work for the SonyListens department. I do apologize to hear of the inconvenience that you're currently having with your Television, and we would be more than happy to help! Please call: 239-768-7547 Hours:

Mon-Fri 8:00am-12:00am (Midnight) ET
Sat-Sun 9:00am-8:00pm ET

This will direct you to our Product Specialist that will assist you further. Just let them know your full model number and serial number, and describe to them the issue that you're currently experiencing. We look forward to working with you! Thank you! =)

-Amanda Maffei

SonyListens team