Recent unbelivable Dell experience

by mfm99 - 2/27/12 9:20 PM

In Reply to: Dell problems by Chalfontlad

Just the facts, ma'm , not venting anymore:

I spent about the last 2 1/2 months, and by my rough count, some 60 hours of phone time having warranty support work done on my Dell. It's about 2.5 yrs. old. A technician came to my house, replaced the hard drive three times, the motherboard three times, the power supply once, and the front USB panel once. Had I known, I would've quit much sooner. It was excruciating.

FYI, Dell's current policy 2/12 is that if the technician is sent out a fourth time, they just send a new comparable machine.