Glad your Dell experience was good. Mine, not so much. First, I got a customer service rep in India who had such a thick accent that my call took three times as long as it should have because we couldn't understand each other. Then my laptop made a trip to Dell's repair center due to a faulty touchpad. It was returned to me in the same shape as it was when I sent it in, with a non-functioning touchpad. I gave up and bought a wireless mouse. Apparently Dell didn't even test the machine before they sent it back after their so-called repair.