I'm a 66 year old Great-Grand-Father, Who is Having a Hell of a Time getting Someone to get Their ass here to fix or replace My computer. I've been on line for over 10 years and Started out with IBM., both Desktop and Laptop before getting My 1st desktop from Dell. I'm now on My 4th computer and Have Purchased 3 different warranties including one to Repair or Replace. The Prob lem I'm having Every Time You talk to Tech Support, They act Like You Don't Know Your ass from a Hole in the Ground. Maybe If I stop Payment, I wonder If that Will make them show up at My door, Lol, Just wanted to *****.