Bad Customer service

by eclark6 - 8/16/11 7:30 PM

In Reply to: Bad VERIZON Customer Service by rogersummerlin

I sent this letter to you on
7/20/2011

"Hello Mr. Tang and I seem to be
hitting a wall with customer service in your area. I have recently renewed my
contract with Verizon and have entered into two contracts that I agreed to; one
was for the two year service provided by Verizon, and the second contract
(verbal) was for my new phone. Verbal contracts for the sale of goods are
legally binding as long as they do not fall into the category of the "Statute
of fraud". The service contract was agreed
upon "only" because of the offer that was given to me for the new phone. I have
tried to resolve my issue with your customer service department three times and
have sent two emails via Verizon's website and have found no resolution.

My
issue is with the business ethics that were performed to sell me Verizon's
product and that the contract that was agreed upon was not held to for the new
phone. The verbal contract that I entered into for the phone stated that I was
allowed to make payments on the new phone instead of paying the entire amount
all at once. Now this was the offer given to me from the sale manager on
7-12-11, and I agreed to it. We had come to this agreement due to the fact that
your competitor AT&T was offering me a 4G phone, by Motorola, for $50 and
Verizon was only offering $300 for the same type of phone. I decided to stay
with Verizon only because of the phone contract that I was offered. Needless to
say I looked at my bill three days later to find that I had been charged with
the full amount of the phone. When I called customer service they looked in
there call log to see that I was in fact telling the truth about the phone deal
but told me the only way that I could make payments on the phone was to let my
bill go into default by 12 days and then I could set up a payment plan through
financial services. I called financial services to see if there was anything
that they could do to help me out and they replied the same. They also
mentioned that I might be charged with late fees until the full balance was
paid. I have talked with three different departments about this issue with no
resolution other than letting the bill go into default. I don't want to look
like the bad customer and go into default. All I'm asking is that I receive
what I signed up for.

My view
of Verizon's "outstanding" customer service has definitely been shifted. I
think that it is preposterous that I should have to let my bill fall into
default, and I know that this situation can be resolved by Verizon. Too much of
my time has been expired on this issue and this is the last time I am going to
try to resolve it. I am so frustrated with the business ethics that have been
exposed here that I am compelled to write an article Titled "Does Business
Ethics Fall with the Economy" and forward it to several media hubs that
translates into 2,000,000 plus followers and send a carbon copy of this email
to Clark Howard."

Now to catch you up to speed; I was
told the only thing I could do was to let my bill go into default and make
payments on my equipment over a period of time or return the equipment and
return to my old plan. I accepted the payment plan and the terms of the new
contract by letting my bill go into default. Now on the call log it stated that
I was told I could make payments according to the finance departments terms,
this is not the actual truth. I was told that I could let my bill go into
default and set up payment arrangements for the equipment but when the finance
department call me I was told that under no circumstances could I make payments
on equipment of any type and who ever told me this was giving me bad
information. So now I'm told that my total payment is due September 2nd.
I had entered a nether verbal contract that acted as the terms to my original
agreement to the two year contract. I would not have kept the phone, thus
terminating the original contract, had I know that the terms to the verbal contract
were going to be breached. I want to send the phone back and have it removed
from my bill and return to my previous contract in which I have no obligation. I
am waiting for a response and I have sent an article to the Clark Howard show. Now
how the entity of Verizon intends to respond will also be up dated to the Clark
Howard show. Plus this article will be posted on several blogs. I'm done wasting
my time pursuing this issue. I will be using specific names in my article as
well.

Thank you for your Timely response, Roger Tang