Its the buyers/users fault
Technical support are there to help you guys.So basically if there's something wrong with your PC it will be your fault not Dell nor the Tech Support Agents.
when you install softwares to your pc like games etc.., Is it the tech support agents fault when something went wrong with it?.., No right?.., It will be your fault..
Dell is a great product,Technical Support from Dell is good ( Except Dell in India cause they dont know what their doing ).
So please do not say those kind of comments cause the problem is with you guys.