Dou you mean..

Do you mean this one?

You say you have been using it for months and never had a problem with it, so what has changed? Any viruses or other malware on your computer? Any other failures, software or hardware?

What is the error you are getting? Exact wording please.

It seems from that page that the software developers are

What happened when you contacted them about this problem?

Sorry, but we do not email members because these are public forums and any help or solutions offered here may be useful to others.

I would recommend you do not post email addresses in public forums like these as they can be trawled by Forum Bots for spamming.