Identifier not found

Hello doozer30,

AVG identifiers are in format AVG#xxxxxxxxxx where x is any number.

You could also provide us with email address which you have used to contact our support.
However, posting your email address to public forum is not recommended.

Could you also describe how did you contact our support?

Proper way is using this webform:
http://www.avg.com/support

Or contacting our support directly from AVG interface (Help - Support).

Thank you