RE: Very bad customer service & ripped off by AVG

I have had the exact same experience with AVG. I have e-mailed 3 times, once to ask for support and twice to ask for the full refund which they advertised. I have not had a single response via email. I have made extremey expensive international calls to customer services who are neither helpful nor able to action what I ask them to do. I was told nearly two weeks ago that I would recieve a comfirmation e-mail for my refund and that it would take a further 2 weeks to make the payment back to my card. Of course I recieved neither. Its now been nearly 2 months since I purchased, 3 emails, 3 phone calls and not a peep from AVG. I am disgusted, I cannot believe a company that bases its business on protecting people from criminal activity, has to this point stolen my money. I will not let this lie and will keep spreading the word sharing my experiences until I am refunded.