10 weeks for repair

by walsh_tv - 4/20/11 6:17 AM

In Reply to: Update by 100017682

I have several Samsung products and have been satisifed with them up to now, I purchased a 27" HDTV/Monitor last August. The HDMI port did not work, sent for service end of January 2011, contacted customer support and all they can tell me is a new unit has been approved for replacement.

I am unable to get them to tell me when they will be shipping the unit, 10 weeks for a repair is unacceptable. I am looking at a new 55" TV and with the service received on this unit it will not be a Samsung product.