by 100017682 - 3/29/11 7:30 AM
In Reply to: BUYER BEWARE: Samsung Canada Customer Service SUCKS by 100017682
Just wanted to give an update on my situation. I was able to speak to someone at Samsung Canada and have them review my case. Apparently, there have been some changes at Samsung which could explain the lack of response to customer complaints. However, after reviewing my situation, I am happy to report that Samsung has decided to step up to the plate and resolve my issue.
I hope that the changes at Samsung will lead to better customer service that compliments their outstanding products.