Sony's lack of repair service/customer service
I loved my Sony ereader but after having it for only nine months I had to send it in for repairs. Well, I'll never buy another Sony...anything! Week after week I've been told lies. I've heard every excuse from computer problems, to facility problems, it's already been mailed back (and it wasn't); you name it and they've lied about it. All of my paid books are on that ereader and I'm without a reader. I could understand if there was a problem repairing it or getting parts, but I just keep getting lied to. VERY POOR CUSTOMER SERVICE SONY!!