Sony Customer Service - HORRIBLE
I can relate 100%. I puchased a VAIO, with 1 week the LCD went bad (only half the monitor is visiable). I have now been waiting 1 month for the repair service. The service center says they do not have the part, customer service says they cannot do anything (one tech even told me to "just return your laptop for a refund". Supposedly the parts people have no idea when the part will ship to the service center. So now I have a $2000 paper weight.