I had some trouble with mine and they had me do an update, much like the update I had to do when I was with Verizon. Verizon's update was
*228 - I can't remember, since I only did it once but I want to say that Straight talk update was *2281. Don't take my word for it, call their tech support in the morning - like 7am. and ask how to update your phone. I think it's *2281 though. you'll want to do it with option 1 and after that finishes you'll want to do it all over again and choose option 2. It really does work, just not sure about the number to dial