I TOTALLY AGREE....
My last PC purchase, I thought I would bite the bullet and treat
myself to a Dell Inspiron 531S. I was so impressed with the fact
that every large institution seemed to use Dell computers that I
decided they must indeed be the best! Not! What a piece of crap!
Talk about "customer no-service"...Dell wrote the book! I spent
more time with the "good folk" in India during my first 3 months with
my Dell than I did with the previous 8 yrs. of owning HP stuff. So
much for my "upgrade". Forgive me HP, I will be back!