i bought a cheap neuros from ebay over a year ago and i also got a neuros for free through a promotion. both of them are in a box in my basement, not working.
the first time one broke down, i sent it back to neuros to get repaired. the repair process was very easy. i think i only paid for shipping.
after both of them stopped working, i gave up and got an ipod. im still looking for a good way to record concerts easily, and for under $200. the neuros would've been perfect, but they need to imrpove the design to be more reliable.