Acadia Problems

by dsilvest1 - 1/27/11 2:00 PM

In Reply to: Problems with Acadia Heat Pump by chriss50

Hi All,

I've posted on a couple of other boards and figured I'd post here. I've had many of the same problems with the Acadia. We built our house in southern NH in 2008 and went with the Acadia. The compressor went on that unit before it was 1 year old, so the unit was entirely replaced free of charge. The 2nd unit first died in the middle of the summer of last year (right during a heat wave). The fan motor went on it. After that was fixed (I had to pay for labor) it seemed to work fine until Thanksgiving. The day before Thanksgiving the compressor went. Our local HVAC company could not get in touch with Hallowell at all. We waited 4 weeks, heating the house with our wood stove and still nothing. We decided to pull the Acadia unit and replace it with a York YZH and supplement it with a pellet stove. Our Acadia unit is now in back of our garage under a tarp. I'm hoping Hallowell gets bought out some day and fixes the unit. I'll use it to heat the garage or something...

I filed a complaint with the BBB and they got no response after 1 month from Hallowell. Not sure where to go next, but I'd be happy to join any class action activity that may be gaining steam...