If it's that old issue I noted.

by R. Proffitt Moderator - 5/17/12 8:50 AM

In Reply to: Re: solution by Kees_B Moderator

Then a new account will crash and a fresh install will crash.

It's an old issue which we fix by the same old means. (remove the files that crash, use something other than explorer, unregister dlls, and no thumbnails.)

There are a few that will never accept this bug is still there. They can't believe MSFT would let this continue for over a decade?
Bob