Solution: Can't play Windows Media file on preconfigured W7

by Carol~ Moderator - 6/9/11 8:21 AM

You cannot play a Windows Media DRM protected file or a Zune DRM protected file on a computer that is preconfigured with Windows 7:

Symptoms:

On a computer that is preconfigured with Windows 7, you cannot play a media file. The media file is Windows Media Digital Rights Management (DRM) protected or Zune DRM protected.

Additionally, you cannot purchase or play new Windows Media DRM protected media files and Zune DRM protected media files on this computer.

Cause:

This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. Windows Media DRM and Zune DRM systems are affected by this type of Windows 7 installation.

Resolution:

To resolve this issue, you must check the functionality of Windows Media DRM and Zune DRM. If Windows Media DRM and Zune DRM do not function, use the ResetDRM tool to reset DRM systems. To do this, follow these steps:

CONTINUED: http://support.microsoft.com/kb/976590/