AC adapter connector issue

by Manpreet_C Dell staff - 11/29/12 10:51 PM

In Reply to: My Dell XPS won't charge when plugged in to outlet? by vp010203

Hi,

It seems that the AC adapter port has a loose connection or bent/broken pins. Check for any damage on the AC adapter port.

Some Dell XPS models are shipped with a DC-IN connector which connects to the system board with a cable.
If your laptop has the DC-IN connector, replacing it may help.
If the AC adapter port is on the system board, you may have to replace the system board.

Please share the system's service tag via e-mail and I will help you in the best possible way. Go to My Profile to send an e-mail.

Hope this helps.
Please revert for any further queries.

Thanks and Regards,
Manpreet C