How we solved one like this. It was very simple too.
We had a vendor deliver something other than ordered. It was simple to solve once you knew how.
Since it was on a credit card, we called up the CC company and explained the goods were not as they should have been so we wanted to refuse the charge and return the goods.
Sort of a forced do-over. If you are posting in forums, you may be in the wrong place to get this fixed.