I agree 100%
How those people are ever hired is beyond me.
But you haven't seen the whole Dell picture.
Read "To the people who work for Dell" and see what I have had to deal with for the past 2 weeks, so it's not just their tech support.
I gave them until the 18th to get my computer to me, beings its still in "production" that means that is not going to happen.
I called Dells biggest competitor got the same configuration, same extended warranty for $200.00 less. It will be delivered on June 23rd.
Stay away from Dell!