Re: Blu ray bd-e6500

by Samsung_HD_Tech Samsung staff - 11/29/12 7:06 AM

In Reply to: Blu ray bde6500 by Bigtony402

Hi Bigtony402,

OK, be sure to check for the newest firmware. After that, please provide the following:

Smart Hub Version
Unique ID
Web Browser Version
Serial Number
When the issue started
Memory Usage

As the Unique ID and Serial Numbers are sensitive pieces of data, you'll likely want to send this information to us on one of our social media channels. You can find information about how to contact us here: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech