My attempt to address your concern...

In Reply to: Samsung remote disconnecting by blueflash99

Hey everyone,

I realize this iOS problem that several of you have been experiencing is very annoying, and I've been watching it develop. Unfortunately, I can't directly help you. I'd love to be able to say that I'd dig into the code tomorrow and test this thoroughly myself. But I don't have access to the code. And I know you're thinking that I have inside contacts to get this thing done faster, but I don't.

But you can probably help yourself out. But first, let's exclude possibilities.

MODELS SUPPORTED
Pardon me for starting at the lowest possible level, but make sure that you have a supported model of TV or other device.

TVs released in 2010 with Internet@TV feature
* Models greater than or equal to LCD 650, LED 6500 and PDP 6500
e.g. UE55C6500 or LN46C650

TVs released in 2011 with AllShare feature
* Models greater than or equal to LCD 550, LED 5500 and PDP 5500
e.g. UE55D5500 or LN46D550

Blu-Ray players released in 2011 with Smart Hub feature
* Models greater than or equal to BD-Player D5300
* Models greater than or equal to BD-HTS D5000
* BD-AVR D7000
* BD-HDD Combo D6900/8200/8500/8900

DIRECTIONS FOR SETUP
If you have a supported model, ensure you're setting it up in the correct way.

- Make sure "Wireless Remote Control" listed under "Setup" of TV "Menu" is on.
- If "Wireless Remote Control" cannot be found, the TV Remote function is not available.
- Connect the TV LAN port to the Wireless Router using a Cat-5 cable or Connect the Samsung Wireless LAN Adapter to the TV USB port.
- Connect your iPhone to the Wireless Router.
The functions of Samsung Remote Control can be tested by activating Demo Play in Discovery menu without connection to SAMSUNG TV.
*** Set your region information in "Settings" menu.

TROUBLESHOOTING POSSIBILITIES
I'm sorry, not a whole lot here for you, but try it anyhow if you haven't.
- Uninstall and re-install the app from the device
- Remove the device from the TV and re-add it (as was recently recommended)

EMAIL THE DEVELOPER
If after you've checked off all those other things for sure, then I suggest you actually email directly the development team. The email I'm listing below is publicly available already on Google Play, previously the Android Market. (So if doesn't work, I'm sorry, but that's the only contact I have.) It contacts directly the same team that develops for iOS and Android, as far as I know.

SamsungElectronics.Co@gmail.com

Now to maximize your possible likelihood of getting a positive result, realize that they're going to ask you if you've done everything I've already told you to check. So check yourself before you email.

Additionally, follow this little template I made up. (And please replace the bracketed camel-cased words with your words.)

SUBJECT LINE iOS Bug using [youriOSDevice] with [yourSamsungDeviceModelCode]

BODY

iOS Device: [youriOSDevice]
iOS Version: [yourVersion]
Samsung Device: [yourSamsungDeviceModelCode]
Samsung Device's Firmware: [itsFirmVersion]
Date Behavior Began: [beAsSpecificAsPossible]
Description of Behavior: [iThinkYouKnowWhatGoesHere]

So perhaps I went a little nuts with the camel casing, but I sincerely do hope that this helps you all out. Have a fantastic day everyone!

-- HD Tech