HLT6156WX/XAA not covered???
I started seeing white dots on my 61" Samsung DLP (model# HLT6156WX/XAA) about two weeks ago, starting with about 4 or 5 dots. I initially thought nothing of it (I could live with a few). However, now it's two weeks later and there are over 30. It seems to be getting exponentially worse by the day. I researched the issue online and found that many others experienced the same problem. They were getting theirs fixed for free with a simple call to 1-800-Samsung.
I called only to find out that my particular model is not covered (of course...seemed almost like a bait-and-switch tactic). After confirming the model number with the lady I asked her which models were covered. After a long pause, she was unable to give me that information...only to say "there's like a lot of them."
This is ridiculous. I have read so many people posting about this common issue not just on this thread but MANY others. For Samsung to deny so many people is beyond me. People shouldn't have to spend thousands of dollars every couple of years just to watch television. I realize you don't HAVE to spend that much on a tv, but those that do choose to spend the money deserve a quality product with an honest customer service team.
All of my electronic devices are Samsung products: tv, blu-ray (2 players), camcorder, camera, and cell phones (2). Of these, I have had issues with all except my camcorder (purchased 6 months ago) and my camera (rarely used). I am starting to doubt Samsung's electronic superiority. I will definitely think twice about purchasing another Samsung product.
If there is anything you can do to assist I would be greatly appreciative.
My transaction number is 2013780011.