Stuck in "retrieving movies from your instant Queue"

by BigKalbo - 10/18/10 11:26 PM

In Reply to: Having the same issue with the app. by gstuart97

Netflix is stuck in "retrieving movies from your instant Queue" On not one but two Samsung devices!

A brand new Samsung LED C8000 TV 55" and a brand new Samsung BD-C6900 Blu-ray Player.

All other online Applications work as advertised.

Samsung online "Help" could only suggest deactivating my Netflix account then reactivating it. I think he actually meant my device, not my account.

So I deactivated the Samsung LED C8000 TV on Netflix. The "retrieving movies from your instant Queue" still came up for the next 4 days, then just tonight it reported I had an error of some kind with my device and offered to reactivate, which I did.

Now once again the Samsung LED C8000 TV is continuously displaying "retrieving movies from your instant Queue"... as is the 5 day old Samsung BD-C6900 Blu-ray Player that I did not deactivate...

Very frustrating especially when Samsung's only help is a statement that "It Should Work" and then blames it on Netflix.

I believe that was my point to begin with... It should work!

Interestingly my 2 month old Samsung BD-C6500 Blu-ray Player plays Netflix without a problem.

Come on Samsung, get your act together! I bought the BluRays specifically to watch Netflix!