Pretty typical issue with many apps.
Unless the machine is very bland and has never been hit with registry cleaners or malware these apps usually install just fine.
But we know that PC support is not included with any of these apps today. This and other makers rarely have support lines to correct what is off with this PC to get their app working or even uninstalled.
This is why the old manual uninstall which is more of an idea than a procedure is used here. Remember there has never been a do this step by step for manual removals. We use simple methods such as booting to safe mode, deleting the app's program folder and then cleaning up leftovers and hope we got it all.
I'm sure there is support for such but most cost a few hundred. To the point I've seen folk dump a PC and get a new one over a small software error and they don't want to know more about Windows.