I maybe need to ask this in virus from because

I called Hp this morning before 7am I still have around 90days services for free. I have to Wait till after 7pm my time. they are supose to call be back at 7pm tonight the resion is sprint witch is what my husband and I use. they take away mins from 1000 min that we start each month. if I go over 1000 they charge me 40 cents a min after that. I learn that the hard way. when we 1st got this computer I call hp a lot and had to pay between a $300.00 and $400.00 bill.

any way the teg said that it might be that before I got rid of the virus it messed up my registry. maybe after 7 they will help me try to fix it. if I don't get it fix between 7 and 8pm, I will just have to call them back again before 7am. the only time I can talk on on the cell phone witch I have to do, because the house phone is the computer phone. like I started to say is, on the weekends and after 7pm and before 7am in the morning is the only time I can talk for free. on my cell phone any number at all even if it is a toll free they take away from the 1000 mins and charge me 40cents each min. after that.
thanks for your help again.

sense it maybe because of the virus I had that cause this problem should I ask this in virus forum?
thanks Sharon sham1313