Buzz Out Loud Lounge forum: Complaints About Uverse? Speak Them Now.

VERY DISAPPOINTED!!! I had the Uverse U300 package with DVR and HD setup as well as internet. The service content was great, although I rarely used 90% of the channels. The internet was fast, although using speedtest.net it never quite lived up to AT&T's promises. My issue was their billing and customer service. I signed up under a 6-month promotional rate that made my monthly payment ~$103/month for the first 6 months. My first bill was for the full amount, ~$156. I called their customer service and they assured me that they would fix the problem and they would give the next 6 months at the promotional rate. My next bill was still for the full amount. I called again and they again promised to fix my bill. This process continued to repeat itself, but they never fixed my bill over for 9 months. In total, I was over billed by ~$300. They would not refund this amount. Getting through to customer service was difficult due to their limited hours and each call I made averaged an hour on hold before getting through to a real person. I finally gave up on AT&T; I cannot continue to do business with a company that I cannot trust. I'm hoping for a better experience with Time Warner. Wish I would have read all the other negative reviews about AT&T Uverse before deciding to do business with them.