Cell phones forum: Buyer beware of Samsung Service

by: BradNOTEuser July 11, 2013 8:41 AM PDT

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Buyer beware of Samsung Service

by BradNOTEuser - 7/11/13 8:41 AM

SAMSUNG Cellphones will not last your contract!
And their service is the worst
They fix the phone based on the initial fault and send it back without checking to see if it is fixed.
Then you send it back in a second time and two weeks later they haven't even looked at it.
They get thousands and thousands of faulty phones in for repair every day and cannot keep track of where the phones are.

Buyer be ware if you get a Samsung Galaxy phone pay for the insurance which replaces the phone for any issue because they will not last the contract period of 3 years.

My Galaxy note was 14 months old and stopped ready the sim card.
Now I'm 5 weeks without the phone which is in for the second try to fix it.

Stay away from Samsung their service department is so busy they cannot help their customers.

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