No Straight Talk at Straight Talk Wireless - All Lies
I bought a Straight Talk phone on May 31, 2013. I called that night to activate. I called the number provided on the card. They ST representative told me my phone would be activated Monday. I didn't hear from them by late aferrnoon Monday, so I called my former service provider (SouthernLinc who is great and only left bc. they lost nationwide service) and they said ST had seen request to port number in wrong name. I called ST back and they said they were aware and would send request again. ST had this information early Monday morning. They told me my phone would be activated Tuesday morning. I called on Tuesday because the number I was provided to call for activation said my phone could not be activated. The representative told me my phone would be activated by 3:oo p.m. EST. I called them back around 4:30 EST because my phone still would not activate. They said (after transferring 5 or 6 times the least of all my calls) that my phone would be activated at 8:34 P.M. EST. I did not even bother to try Tuesday night. Wednesday around 11 a.m. EST I tried to activate, to no avail. I called them back and they began the transfer, transfer, transfer, lie, transfer, lie routine again. Finally after about 8 transfers and 2 supervisors, I was told there was a problem and it would be another 24 hours. What was I going to do send lightning bolts down the line and strike them dead (oh how I wish), so I said fine. I called the activation number around 3 P.M. Thursday - no activation. I called again and got the same run around. It will be another 24 hours. I hung up and called ClarkHoward.com's complaint line. Sara was very helpful. She told me they were getting lots of complaints. She suggested (strongly) that I call Georgia Public Service Commission first thing on Friday (this is still Thursday and I plan to call in the morning). She said she would pass my complaint on to Clark. On a whelm, I decided to call ST back. When I finally got a rep. I didn't give him a chance to talk. I told him I would be seeking legal advice and would contact Georgia's PSC first thing in the morning. I went on to say they might want to see if they could push that "damn" (excuse th language but I was very frustrated and angry by that time). She asked to place me on hold (what else in new!!!), I said what choice did I have? Within 2 minutes my cell was activated. She never came back on the phone. I hung up and tried to call again, got a rep, told him my story again. He said (as many others had) let me transfer you to my floor supervisior. I left the phone on the counter for over 20 minutes and was never reconnected to anyone. This is inexcusable. This is a WalMart supported company and they should be held accountable.
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