Verizon's new coverage area (as of Feb 21, 2005)
by ddabney - 12/16/05 9:15 AM
In Reply to: Verizon v. Cingular by StElmoQn
My current contract was initiated almost 2 years ago, well before this Feb 21, 2005 date, which I gather is a date that began a broader Verizon coverage area, which apparently only applies to accounts created from that date forward, leaving me out unless I renew. I have completed my original 12 month contract.
I live in an area that is weak on Verizon towers, my signal gets dropped a lot, and often I cannot pick up a signal at all from my house. I get the message ''Service Required'' on my display often if I try to pick up a signal from my home.
Kyocera 2325 is the phone I use. Verizon retail centers refuse to perform any service on it at all. I am told it is an obsolete model and I need to upgrade. They require a 2 year contract renewal with a new phone.
I do not like contracting for 2 years with any plan. That is a long time, new phones coming out, better technologies. But if I do renew now, I am stuck with the phone I get for 2 years, locked into a contract.
I am seriously looking into switching to Cingular, mostly because I've heard Cingular has better phones for less upfront money. But I have read some very bad reviews on Cingular's customer service. Verizon's customer service has consistently been good. Some phone reps are more ''by the book'' than others, and I prefer a phone rep who expresses empathy & sounds down-to-earth. Most of Verizon reps have been nicely empathetic and down-to-earth. They all though have given out good information. Verizon retail store reps are confusing, contradictory, and often too arrogant for me.
Before I commit to a 2 year renewal contract, I want to be sure this new ''coverage area as of Feb 21, 2005'' Verizon advertises on its website will include the area I'm in.
So this is not really a question, more like a venting of frustration that my Kyocera 2325 is almost completely dead now & I have to commit to 2 years to get a working phone going again.
I've been told Congress may intervene with regulations preventing this 2 year contract obligation but it hasn't happened yet & is apparently industry wide with all cell phone plan companies.
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