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Cell phones forum: Samsung Omnia W (touch screen failure - please help)

by: YovtvbeJunkee February 11, 2013 1:00 PM PST

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Samsung Omnia W (touch screen failure - please help)

by YovtvbeJunkee - 2/11/13 1:00 PM

Hi, I'm new to the forum so I'm hoping I will get answers quickly.

I purchased a Samsung Omnia W in May 2012 and the phone is still under guarantee, but Orange seem to be incapable of helping me in anyway because they are most likely clueless about the products they sell.
SO

here is the problem (that has already been encountered by me once in this previous year)

-My touch screen has failed, and I have noticed that it does not work on the battery alone, for it to function it needs to be plugged into the Phone charger or my PC, if not plugged in to any source of electricity, it doesn't respond at all..

I have asked my provider and they have said that they can recharge my battery for me (useless), but I have been wondering if any of you may have encountered this problem before, and how did you solve it?

NOTE : I have tried returning the phone to it's factory settings, and using only my PC as a charger (because the power is higher, and I can sometimes get some remaining juice in the phone for about two hours before it does not work again)

This is urgent for me as I always use my phone..

Thank you for reading. Help is highly appreciated.


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Clarification request: Have you .....

by birdmantd Moderator - 2/11/13 1:03 PM

In Reply to: Samsung Omnia W (touch screen failure - please help) by YovtvbeJunkee

...tried contacting Samsung yet? If Orange isn't cooperating, maybe the manufacturer may be more helpful. I think the battery is dead/damaged. Good luck.


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Answer Best answer as chosen by user YovtvbeJunkee

Might be time for a battery.

by R. Proffitt Moderator - 2/11/13 1:06 PM

In Reply to: Samsung Omnia W (touch screen failure - please help) by YovtvbeJunkee

But given the short life why isn't this under warranty? And why not accept their help?

I think this is outside the USA so I can't guess your warranty situation but here I ran into a fellow that could not let them fix the issue by replacing the phone. For a very odd reason they never back up and therefore if the phone dies, their information is gone forever. As I said, quite an odd fellow. They were always upset with everyone and no one wanted to help.

I couldn't help them either because they wanted it fixed without backing up the phone or swapping the phone out. Never found out what happened to him.

http://stormynightpublishing.com/wp-content/uploads/2011/02/cliff-diver.jpg
Bob


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