Cell phones forum: Can't create sprint.com account, cust svc no help

I've tried this on many different PCs -- at home, at work, at a local university, on my phone -- Sprint online account registration didn't work on ANY of them!

For example one person insisted on using some non-alphanumeric in some field or failed some password test. Another had a bum email entry.

I know this is rough on folk and the Sprint store should help you along. I can't here because of many reasons. And it would frustrate you as I came up with idea after idea that you know it can't be.
Bob

I know that my password was valid and matched my confirmed password, and I double checked my email address, and my username was new and my phone number was valid. Why? Because the website does these checks itself and gives feedback! I got green checkmarks for my password and confirmation, and as soon as that happened, the "Next" button turned active and supposedly I should be able to proceed, but nothing happens when I press it!

And Sprint customer service had checked this (that's the first thing they checked, because that's the most trivial possibility, no deep thinking required there) -- trust me, if that was the reason, it would have been easily fixed, long ago!

I am guessing since I have little detail to work with. I have sprint too and it works great for me but there is nothing complicated about anything.

Sorry I can't help but I can't see what you are doing either.
Bob

Look, unless you can dig into the sprint.com website code, or you've experienced this issue yourself, you're not going to be able to help me. Customer service, non-technical though they are, wasn't able to help with all the extra access they have to see my state as I walked through the process with them. So a random samaritan like yourself shouldn't be cluttering this thread with useless and trivial "suggestions", when you don't know what you're talking about. I appreciate your willingness to help, but like you said yourself, you can't help. What I need is to talk to technical people at sprint.com about this issue. People like Spongebob1971 and mapesy in this thread: http://community.sprint.com/baw/message/416751

How do I get in touch with the sprint.com web development team?

But I was there to watch them press every key and click every button. In one case I had to do the pressing and clicking because I couldn't see what they were doing.

As to your question, with millions of users I doubt that team is reachable.
Bob

If I had access to the sprint.com website, I'd be able to reach them by responding to their thread on the sprint community forum!! I am a sprint customer, I should have access to the sprint.com website, and I should be able to reach them through there!!

Reminds me of http://dilbert.com/strips/comic/2006-03-20/

Even I won't post for you since we'd have to reveal every keystroke and click.

If this was a bug, it must be something unique about your choices.
bob

Well, that's why I was asking if other people had the same issue. I really don't know how prevalent this is and what we all might have in common that may be causing this.

Anyway, thanks for caring. Wish someone at sprint cared as much as you. :/

I wish I knew why this happened but all I can offer is that when this happens I know to watch what the person is doing. And then that one time they couldn't do it so I broke one of my rules about help and took over at the mouse and keyboard AFTER a short talk that they could change the password later.

There is that common issue I run into with the new ANTI-PHISHING component of some antivirus suites but I would be guessing at that. It does seem to break sites like that.

And my first time at sprint.com didn't work on SeaMonkey (web browser) so I used IE the first time. Later they fixed whatever that was and SeaMonkey works again.

What I find is some folk can't use other browsers. So that's a big issue for some.
Bob

Btw, I **don't** have access to the sprint community forums, so I **can't** reach the sprint.com development team. I should have access, as a paying sprint customer, but I don't. Only people who have an online account can post to the sprint community forums!

Hence, my problem and my plea for help!

I usually have to be there for the help. That is, I have to be standing right there or using my own laptop to navigate the system. If it's their machine my PC will work fine and then we get to go check for the issues I know of such as the browser addons etc.
Bob

"In the end they were not able to solve the problem and essentially told me that I should just pay my bill over the phone. "

1) Keep calling back until you get another CS rep who can actually help navigate their site/registration issues. This is sometimes necessary with all large cellular carriers CS. Unfortunately, Sprint is known for providing some of the worst CS around ;(.

2) Switch to a carrier that actually provides you with solutions instead of flippant, non-helpful replies such as 'you need to pay via phone'.

3) Look/ask at a more specialized wireless forum such as Howardforums.com. There are some kind souls there who have actually worked for/still work for Sprint. They may be able to at least tell you what the actual issue is, or relay similar experience. Look here:

http://www.howardforums.com/forumdisplay.php/53-Sprint

Hopefully you can find someone to get you registered.

-Pedro