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Cell phones forum: Do cell phone companies give new users priority on network?

by: Rogerhalifax April 7, 2012 1:46 AM PDT

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Do cell phone companies give new users priority on network?

by Rogerhalifax - 4/7/12 1:46 AM

I had been with AT&T for 3 years in 2011. Service was terrible, and during one customer service call the rep told me that he would re-register my number with the towers as a new number and that this would help reduce the bad service (dropped calls, unable to call out). It worked, for a while.

In 2012 I switched to Verizon. For the first 2 months service was great. But since then the service has become poor as I experience dropped calls, breaking up choppiness during some calls, etc.

Do cell companies somehow place new customers as a priority on the network so they receive better service during the initial service?

I believe they are following a practice like this which I believe is illegal. The first month is when a user can test the service and cancel the 1-2 year contract if they find the service unsatisfactory. I think the cell phone companies are giving new customers priority service during this time and then letting the customer drop to normal poor service once they are locked into the 1-2 year contract.


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No

by birdmantd Moderator - 4/7/12 6:30 AM

In Reply to: Do cell phone companies give new users priority on network? by Rogerhalifax

There is no truth to your statement about giving priority to new customers. Occasionally, reps have to send updates to the phone to improve overall coverage and that is a known fact. The updates are supposed to be done automatically by the network, but it occasionally needs an additional bump.


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by birdmantd Moderator - 4/7/12 11:58 AM

In Reply to: No by birdmantd Moderator

There is no conspiracy and nothing illegal happening, not sure why you thought otherwise. I imagine you merely misinterpreted what was said by the CS rep, or they did a very poor explanation of the process. I was a CS rep for At&t/Cingular for over 7 years, so I have a little insight.


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