How to break a T-Mobile contract
by dwbc153 - 3/9/12 4:21 PM
I bought a Galaxy S2 from T-Mobile after watching a salesman in the store demonstrate how fast it was. I had a 14 day return period. However, the next day I had to go out of town for a month. I returned to Dallas only to find that I got almost no data coverage.
I took the phone back to the store to see if they could diagnose the problem. However in the store my phone's data was lighting fast. I asked the manager if they had a booster antenna in/on their store and he emphatically replied "No". So I then took my phone about 100 feet outside of the store, only again to experience no data coverage. I then went back and stood just outside the door of the store and my data again was very fast. The salesman told me to call T-Mobile and file a data coverage report. I called them & gave them the address of the shopping center in which the T-Mobile store is located and the T-Mobile Rep told me that the area had already been reported numerous times and they were working on it. He also said he would call me back within 72 hours, and I received no call.
In my opinion this is deceptive trade practice. They obviously had to have some sort of booster in their store. I think these are grounds for me to break my contract without having to pay a $200 fee. I've already signed up with a different carrier, whose data coverage is spectacular. So I do not want to drag this out any longer and pay another T-Mobile Bill.