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Cell phones forum: Straight Talk Prepaid Phone Review

by: chocolateyrich December 14, 2010 1:46 PM PST

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Straight Talk Prepaid Phone Review

by chocolateyrich - 12/14/10 1:46 PM

I am encouraging everyone to not do business with Straight Talk. Yesterday, December 13, 2010, Straight Talk changed my phone number without warning and without notification. The only idea I had that something was wrong was that I had no service all day. Then we called customer service last night and reestablished my service.

It wasn't until today, after my wife tried to call me but instead got someone else did we figure out on our own that my number the Straight Talk rep had changed my number without telling us. We called Straight Talk customer service once again, trying to resolve the problem for good. At first, we couldn't even get through to them. We got a message stating "Due to High Call Volume, we cannot take your call now. Try again later."

When we finally got through later, Straight Talk's outsourced customer service reps refused to make the problem they had caused right again. Instead, the hard-to-understand Indian CSRs, with their shrill Indian accents repeatedly recited in broken English their simple, scripted versions of how they were powerless to help us any further.

For both reliability and for safety reasons, my wife and I are discontinuing our Straight Talk service in favor of a reliable provider. I am on disability - my telephone is sometimes my only contact with the outside world. In a medical emergency, I need to be able to contact someone who might help.

Straight Talk is not a reliable provider of cell phone service. You get what you pay for and if you make the same mistake we did in dealing with Straight Talk you will need to call customer service. You will also find out - like we did - that Straight Talk increases its profits by outsourcing its customer service. Your money is better spent instead on a reliable service provider with good customer service who won't make such stupid mistakes in the first place and who will help you when you need it.

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