What is you experience with Wirefly?
by JdubyaR - 8/15/09 10:45 AM
I've had some problems recently with Wirefly. I have 4 lines and called them to find out about upgrading. they told me to fill out the upgrade for the first two lines and then do it again for the second to lines, and I would recieve the promotional upgrade price on four lines. I called back to get different reps so I could verify this. What a deal, so of course I updated all 4 lines. I happened to check the status a couple of hours later and found out that one line from each order was being processed and the other lines had a "Call Us" notification. I called and they said that only 2 lines were eligible for the 19.99 upgrade on an Impression and i needed to pay 159.99 for the other two. they didnt care what sales had told me, that's the way it was. I cancelled both orders and had to wait for them to notify ATT of the cancellation so my numbers would be eligible for upgrade again. Since I must be a glutton for punishment, i went back to wirefly again and only upgraded my primary and seconday line, both of which show to be eligilbe for the promotional price. Once again, one is approved the other shows "call us". I called wirefly again and now they are telling me my secondary line is really my 3rd line and i will have to pay 159.99 to upgrade. My first two lines belong to my wife and myself and were created long before the 3rd and 4th lines used by the kids. I called att and verified my wifes line was indeed listed as the secondary line. they even updated notes on my accout to say as much should anyone inquire. I called wirefly and they reprocessed the order. Within 30 min is was on "call us" status. I called back and got the same story that it was the 3rd line and not the second line and I had to pay 159.99. I verify with ATT again and cb to wirefly, they continue to tell me that it is not the secondary number. I asked who they dealt with in ATT because that is now what they are telling me. they only use a computer program and never talk to a live person. they said they were not authorized to call ATT.so I made a conference call to ATT and asked them to tell me the secondary number on my account.I was correct, but wirefly continues to tell them it is wrong. By now, i've gone from rep to supervisor , to the supervisor of their activation department. They try repeating what they have told me and then ask the att rep if that is correct. She didnt fall for it and told them no, that the line I said was secondary is actually the secondary line. Then they would reword the same phrase and ask the att rep again. She would correct them and tell them the correct secondary line. Finally they tell me they will try to change the data and will call me back in an hour.guess what, an hour has passed and they have not called back. So I called them back, now they say to give them another hour. It doesnt seem to matter what is actually on my account, not even when ATT tells them, they just want me to pay 159.99 for the second line....they are supposed to call back in 45 min with the problem resolved....I'll update what happens if anything. so far 4 hours of my day have been wasted arguing with them. I guess they think you'll just give up and pay what they want.