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Cell phones forum: Forced Slog Dump and Poorly trained technical staff support

by: jlb8 February 11, 2009 1:52 PM PST

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Forced Slog Dump and Poorly trained technical staff support

by jlb8 - 2/11/09 1:52 PM

First and foremost, I need my Samsung Epix sghi907 to work correctly. I continue to get a forced SLOG DUMP message. I am unable to send text messages or receive my company e-mail. Yes, I have previously been able to perform both of those action. I have called technical support multiple times and have had no success as no one seems to be able to fix the problem. In addition to the inadequately trained support, the customer service is horrible. I've called two days in row, have been transered to a level 1, a level 2, and a level 3. I have also been "disconnected twice" and subsequently on hold for over 30 minutes and I still have no resolution.

Judy


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I have talked with Samsung Service.

by bottomup32 - 2/14/09 1:57 AM

In Reply to: Forced Slog Dump and Poorly trained technical staff support by jlb8

Judy, I have talked with Samsung Service regarding "Forced Slog Dump~" error too.(Yeah, it wasn't easy to talk with right person though) They told me that they have prepared the patch with Qualcomm.(The error is caused by modem(?)) Anyway, I was informed they have been testing it where the problem happens to make it sure.
I hope it would be released soon.


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What is it?

by jscott5852 - 2/26/09 3:36 PM

In Reply to: I have talked with Samsung Service. by bottomup32

I am a tech rep. for a cell company and am aware of the "SLOG DUMP" problem but nowhere can i find what it is. if any one knows i would appreciate it.


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Sorry

by jlb8 - 2/26/09 5:40 PM

In Reply to: What is it? by jscott5852

I couldn't tell you what it is, but I know it happens frequently if you receive a large amount of e-mails. If anyone knows a work around until the patch is ready. Could you please post it?

Thanks..


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Does anyone know a work around?

by jlb8 - 2/26/09 5:38 PM

In Reply to: I have talked with Samsung Service. by bottomup32

Please help!!!


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(NT) Any news?

by R. Proffitt Moderator - 11/7/12 3:29 PM

In Reply to: Forced Slog Dump and Poorly trained technical staff support by jlb8


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