If you are in fact from Wirefly and truly have NOT heard of the issues, then that's part of your company's problems.
I ordered a phone from Wirefly. That part was easy and cordial enough. I wasw starting a sales (commision) job that week and was looking forward to the phone. I had already made appointments in advance.
I received my phone in a timely fashion. Upon turning it on, I received a message for 'Unauthorised Sim Card'. I immediately called Wirefly and was told that without question my phone was defective. I was told that another phone would be sent to me.
I did receive another phone several days later, only to find that when I turned it on, it had the same message. This time when I called Wirefly, I was told that I needede to contact Cingular, my new carrier.
When I did call the people at Cingular, they had told me that they had no record of my account and that there was no order to have my phone ported. After spending at least an hour with the very attentive people at Cingular and then Verizon, I was told that all was well.
When I arrived home, I followed the instructions and my phone now worked.
Clearly my first phone was NOT defective. After countless phone calls to Wirefly, in abundant frustration, I now had to return the first phone in pristine condition.
At this point now having to remove my new sales contacts from the phone and packing it back, while trying make a sale in the midst of this unneccesary nonsense.
In all the confusion, I must have sent the first phone
in the wrong box (I'm guessing, giving you the benefit of the doubt).
When I went to gather all my details for my $150 rebate, the numbers on the box UPC did not match. When I then called Wirefly, I was told that if the numbers did not match, I was not eligible for the rebate. The only reason I bought the phone was for the $150 rebate.
After a day or so of utter frustration upon frustration and after having thrown out the box that I had, I called Wirefly again. I had called about at least retrieving a copy of the UPC from the box I sent in, that may have been the original box. I was told that they could NOT do that. They NOW told me that I could have used the UPC code from the box that I had. Clearly I had 'zero' confidence in Wirefly's customer service which have cost me $150. I have until the 30th of the month to quit Cingular, although I wasn told that I would get 'zero' credit for my phone if returned without a box.
Its easy to look back and say that I should have returned both phones at the time of the first major faux pas on Wirefly's part, but I needed it for my new job.
I am now feeling quite deceived and frustrated having done all the work and having suffered great inconvenience and now apparently losing eligibility for my rebate.
This is my last ditch attempt to try to reach some accord with Wirefly, as I've been overly patient with them thus far.
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