Cell phones forum: Poor customer support from Inphonic.com/Wirefly.com

sorry man i hate to say it
but most people are just negligent and dont follow the terms an condtions of the rebate forms

people have been getting checks
most of the people getting checks did it right.. the first time

where as all you complainers
dont

im not defending the company
im not supporting the comapny

BUT i can totally see why they deny rebate claims
and if you think posting onlione is some silly forum is being a thorn in their side
or that calling the rebate centre day in and day out is going to accomplish something i say to you
YOU HAVE TOO MUCH TIME ON YOUR HANDS
and since you have so much time
i suggest you re-read your terms and conditions

thanks

Been calling escalation center every 10 days to see if they have our original submission so they can tell us why our rebate is invalid. They still haven't received it from Phoenix.We were told to wait for them to call us with an explanation.We're too angry too.We got our phone last May.

I am one to read everything; my car's manual, auto insurance documents, DMV forms....

I was completely aware of the waiting period regarding rebates with Inphonic, and I was also aware of the numerous issues others were running into and how their rebates were being denied for "incorrect filling of forms". I have mailed many rebates from different companies and had not encountered a single problem in receiving exactly what was advertised, but I decided to be a little more cautious with this rebate because of all the negative reports. I followed the instruction to the letter & kept copies of all my documents, mailed my rebate form via registered mail, and kept the receipt to track the status of the delivery.

A month later, and guess what happen? Nothing, zero, nada. I am still waiting for my rebate and just today I checked the rebate website and finally there was a status & the same obiquitious message, my rebate is not being honored because the UPC code is not eligible for a rebate- WHAT THE??? HAPPEN???

I followed the terms & conditions to the letter but to no avail, it's quit clear that Inphonic is stealing, only in a legal technical way for now.

So for you to make such an ignorant comment is insulting, & we the consumers, are fighting deceptive practices by sharing our stories in hope of protecting & alerting people, even like you. Be grateful that you are not among the many consumers that Inphonic/Phonies has betrayed and stolen from.

Now here are my 2cents - this is a message for all of you out there that believe in kicking your fellow man when their down, get down your high horse because there is still hope for you, so don't despair and fear not my ignorant ones because there are many companies out there more than willing to stick it to you, so with a little luck and a lot of Karma you will get yours.

I tried to resubmit a rebate for Me Too Software. Their rebates are handled out of White Bear Lake by Helgeson Enterprises. I faxed in a duplicate of what I mailed. I was told that they would not accept resubmissions. They lose it, you lose.

...is to limit your reaction to reminding others not to respond to trolls.

I'm sorry to hear about the problems some people are having, however, I suspect the ones having problems are mostly customers who had to deal with their ex-rebate processing center.

My situation is mostly good:

I purchased two phones and a two year service contract in April '05.

I sent four rebate forms at the end of October (thankfully, after they changed processing centers).

Interestingly, I only received emails concerning three of the rebates.

Today, I received three checks in the mail.

Checking rebatestatus.com shows that they have processed and mailed all four of the rebates. But for some reason, they have 3 "Customer Loyalty Rebates" listed instead of the two I sent. Also, they only have 1 "Customer Appreciation" rebate listed instead of the two I sent.

Perhaps it was a data entry mistake/typo. *shrug*

I expect this to pan out soon, but I'm prepared to hold their hands, if necessary.

I hope the "backlog" they have of messups from the old processing center are sorted out, especially if all of the terms were followed.

david

Doreen is not sincere she is the VOIce of the GREAT INTERNET REBATE RIP-OFF cover up...... Just ask David A. Steinberg Founder and Chief Executive Officer Of INPHONIC INC..
Thank You Doreen

SCAMMED BY INPHONICS / WIRELESS WORLD / WIRELFLY / CELLULAR CHOICE?

I was also scammed by Inphonics (dba Wireless World, Wirefly, Cellular Choice, etc). Their websites are so good you wouldn't expect them to be such a scam. But they are not going to get away with it! Please help bring these folks to justice by sharing your story with me so we can go after these folks in court. Your story will remain confidential. Please contact me at inphonics_scam@igc.org As long as we remain silent, these guys will get away with this.

Knoll

Yes Doreen will tell just she is told.. She is the one that helps, David A. Steinberg Founder and Chief Executive Officer of INPHONIC Kept the money that they have RIP-OFF from you.... Just ask Doreen or even better MS. J. Kemp , her other person one in the same.
If it comes from anyone at "INPHONIC THE RIP-OFF COMPANY" do not trust what ever they tell you....All they care about is your rebate in Big Davids pockets.

Thank you Doreen D.

Dear Doreen,

If you are in fact from Wirefly and truly have NOT heard of the issues, then that's part of your company's problems.
I ordered a phone from Wirefly. That part was easy and cordial enough. I wasw starting a sales (commision) job that week and was looking forward to the phone. I had already made appointments in advance.
I received my phone in a timely fashion. Upon turning it on, I received a message for 'Unauthorised Sim Card'. I immediately called Wirefly and was told that without question my phone was defective. I was told that another phone would be sent to me.
I did receive another phone several days later, only to find that when I turned it on, it had the same message. This time when I called Wirefly, I was told that I needede to contact Cingular, my new carrier.
When I did call the people at Cingular, they had told me that they had no record of my account and that there was no order to have my phone ported. After spending at least an hour with the very attentive people at Cingular and then Verizon, I was told that all was well.
When I arrived home, I followed the instructions and my phone now worked.
Clearly my first phone was NOT defective. After countless phone calls to Wirefly, in abundant frustration, I now had to return the first phone in pristine condition.
At this point now having to remove my new sales contacts from the phone and packing it back, while trying make a sale in the midst of this unneccesary nonsense.
In all the confusion, I must have sent the first phone
in the wrong box (I'm guessing, giving you the benefit of the doubt).
When I went to gather all my details for my $150 rebate, the numbers on the box UPC did not match. When I then called Wirefly, I was told that if the numbers did not match, I was not eligible for the rebate. The only reason I bought the phone was for the $150 rebate.
After a day or so of utter frustration upon frustration and after having thrown out the box that I had, I called Wirefly again. I had called about at least retrieving a copy of the UPC from the box I sent in, that may have been the original box. I was told that they could NOT do that. They NOW told me that I could have used the UPC code from the box that I had. Clearly I had 'zero' confidence in Wirefly's customer service which have cost me $150. I have until the 30th of the month to quit Cingular, although I wasn told that I would get 'zero' credit for my phone if returned without a box.
Its easy to look back and say that I should have returned both phones at the time of the first major faux pas on Wirefly's part, but I needed it for my new job.
I am now feeling quite deceived and frustrated having done all the work and having suffered great inconvenience and now apparently losing eligibility for my rebate.
This is my last ditch attempt to try to reach some accord with Wirefly, as I've been overly patient with them thus far.

Sincerely,

Anthony R

Who do you work for, greekgodmachine, the rebate company? This rebate company, who does rebates not only for inphonics and wirefly, but for other companies, is evidently rejecting a certain percentage of the rebates on purpose. I submitted a rebate for some software to them and I am 100% certain that the company got all the required paperwork (I even spoke with one of their employees that verified they had everything they needed for the rebate)yet they rejected the rebate. They are listed on the Rip-Off Report website as having done the same thing to other people. Stop defending a scam operation!

as much as you annoy me GGM, I'm with you on this on. how can you hold a site libel for the actions of it's advertisers?

I sent copies of everything I had sent to InPhonic to Lower My Bills and to Verizon so they would know exactly what kind of errors are occurring. I received a call yesterday from an attorney from InPhonic who said my rebate will be here this week, and "even though your rebate was properly denied we are going to send your rebate to maintain a good relationship with Lower My Bills." Now, if everything was "properly denied", then why would Lower My Bills care? So, do make sure everyone involved in your transaction is aware of the issues you are having and send them copies of everything with a letter explaining your issues and copies of everything you have sent to date. Whoever sold you your phone(s) and your carrier should be copied on this. A simple search on the internet will give you addresses you can send copies to! They need to know! If large places like Lower My Bills stop using them, maybe they'll be more diligent about ensuring people are paid properly.

I though I was the only one with the problem, but after seeing everyone complained I realized we were all victoms. Even though it is too late for me. I wish I had seen a month ago.

I had order a black Razr and they sended me a defective one. after I had the phone two days the screen couldnt show anything so I called them and told them the problem and they told me to call motorola. I called motorola and they told me to return the phone to wirefly. SO I called wirefly and told them I need a solution to my problem. They told me to send it and we will send it a new one. I told them what would I used for a phone for couple weeks. They told me that they will send me a good one and when I get that phone I had 2 days to send it back. But first they told me that they need my credit card again, so if I dont returned that they will charge full amount. So I got my phone and send the defective one with Fedex. A week later I got charge with the full amount. I called told them what was going on then they told me I will be getting refund with in three business days. I am still waiting for that refund yet. I got one phone for with the price of two phones. The nextime I will not get a phone from online. wirefly has the worst service and the lowest quality of phones. They even admitted that they send a defective one to me. Wirefly is using a new method of scum and that is why everyone fall for it.