Um, actually, there is such a thing as dropped calls. Every cell tower has a certain number of calls it can handle, and due to the way cell phones work, you can really only have so many towers in a given area. So, if you take for example, my visit to San Francisco a few weeks ago. My Hotel was within very close proximity to Market Street and the Civic Center. There were at least two big upscale shopping malls within a couple of blocks, not to mention the hundreds of people who are constantly going up and down Market Street all day, since it is one of THE central streets in that city. Everyone plus their dog has a cell phone these days, so out of the hundreds of people along Market Street at any given point during the day, a certain percentage of them are likely going to have Verizon as their carrier. It doesn't take long to do some quick math and see that it probably won't take long for the cell tower that services that area to be overwhelmed with calls. Once it reaches the saturation point, calls are subject to being dropped. Especially since most phones are set up so that they won't start roaming unless they can't find a tower from whatever carrier you're with. If you're in downtown San Francisco, you're likely never going to be roaming.
Also, since you say you work for a company... In the interests of keeping the unemployment rate from getting any lower. "Much more richer" is simply "much richer". "u" is "you", and "noobs" is not a word. "ur" in the context of almost every example from your post is "your". Also, "i" when alone, is always capitalized as it is a proper noun. And, silly me, I thought customer service was there to service me, the customer. You also come off as a bit hostile and confrontational. I suppose if you work as a trial lawyer that might be a good trait to have, but very few other professions could say the same.
Personally, I don't really need all this texting and Internet stuff. I just want a phone, that sounds like a phone when it rings, with good reception, sound quality, and battery life. I don't care about putting games on it, I don't care if I can play MP3s or even movies on it. If I'm traveling, I'll read a book if I'm bored in an airport, or I'll just wander around. I might rip copies of some DVDs and store them on my laptop hard drive to watch. I have an MP3 player for playing music, I have a Nintendo DS and Sony PSP for games... I'm not interested in looking pretentious and having my precious and highly conspicuous bluetooth earpiece. If they made a bluetooth headset that was no bigger than a hearing aid, no one would use them, because the whole point is for people to think you're a busy person.
All I want out of a cell phone is a highly portable cordless phone. There are a lot of people like me out there. I have some real cheap basic plan of 450 minutes a month, and I will barely put a dent in that most months. Not everyone has their cell phone glued to their head, or only takes out their bluetooth headset to shower. We just want a reliable carrier that has expansive service, so we can use our phone as a phone, end of story.
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