One month, still no phone, and get a bill for my service
On December 11th, i decided i was done using prepay, the rates were about to go up, my phone was about unusable, text messaging charges were killing me. So i started researching phone companies. I was going to have to pay a hefty deposit at cingular and verizon, so i chose t-mobile as they have the flex pay plan which allows you to get a new phone without paying a deposit. Sweet deal, i started checking out their phones and fell in love with the Motozine ZN5, great now its time to check for the best price(t-mobile site, best buy, newegg, walmart, etc) Walmart was hands down the cheapest (should have been my first sign). So I started my order for the phone, free after instant discount, free 4gb microsd card, free 3 day shipping. Order went in no problem. Then i start getting these e-mails (more info needed), (deposit required)....what flexpay doesn't require a deposit. Then these jerkwads start putting authorization holds on the bank account i ordered with. Every time i call them i get put on hold for 30 min to an hour. Finally i get through to an account manager and get my account status to "ready to ship"....sweet, but every day the estimated ship date gets moved to the next day. Today (1/12/09) I get a bill in the mail saying its time to pay for the next months service. I call "letstalk.com" again spend about an hour on the phone saying they've had problems processing my payment, I 3-way in my bank which assures them their debit for my first month service and 149.99 has posted. Letstalk quickly puts my order back to Ready to ship status. A few hours later i check my order again to make sure it's still "ready to ship" and the status has been moved all the way back to "carrier approval". With T-mobile bill in hand i finally call t-mobile customer service. 1 ring and i'm talking to someone, they all were very concerned that i had not received my phone. They have credited my t-mobile account for the amount that i had paid for first month and said they will start my billing when my phone ships. Tomorrow i call letstalk.com back, if they still haven't shipped my phone i will cancel my order, cancel my check card that i used to open the account, and order direct from t-mobile.
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